Shipping & returns
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Delivery company and shipping fees
We deliver our products via Bpost Shipping and use their pricing.
All goods and services are delivered at the address given by you during your order. When an item is in stock, it will be delivered at the delivery address in 1 to 15 business days. A shipment outside of Europe can take longer. When an item is not in stock in our shop, the client will be notified of this.
Do we deliver to your country?
Bpost delivers to the following countries:
Europe: Belgium, Germany, France, Luxembourg, United Kingdom, Ireland, Italy, Spain, Sweden, Denmark, Norwegia, Austria, Finland, Poland, Portugal, Greece, Czech Republic, Hungary, Zwitzerland,Turkey, Russia
World: USA, Canada, Japan, China, Australia, Brazil, Taiwan, Thailand
Shipping fees for these destinations are mentioned during check-out, based on size, weight, packaging costs and the current Bpost pricing.
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Method
Deliveries are handled as follows:
a. The client has to fill in an address at which the products are to be delivered.
b. Deliveries are handled by the delivery company during business hours. In case of absence, a message will be left with further information on how to get hold of the products (depends on the local delivery company). The client is accountable for any additional costs like local taxes.
c. The products will be delivered to the address given by the client and written in the order confirmation. Risks of loss, damage or destruction of the products will pass from Peter de Cupere to the client the moment the products are received by the client or someone appointed by the client.
Delayed delivery
In case we are unable to deliver in time, we will alert the client before the predicted delivery term has ended. If we fail to do so, the client can cancel the order without charge. In that case we reimburse you for the order within 30 days.
Package lost?
Our deliveries are at our own risk. You needn't worry about goods that are lost in the postal system. When, however, you return goods within 14 days of purchase because you would rather not keep them, the client is responsible for the transport.
Returns
When our delivered goods are damaged during transport or do not match the products on the order confirmation/delivery confirmation, clients need to report this as soon as possible (within 2 business days) via info@peterdecupere. We can then discuss if the grounds on which an item can be returned, are met. A 'return form' will be sent to you where you can fill in all details and send it back to info@peterdecupere.com. More information on returns can be found here.
We cannot be held responsible for consequential damage through delayed delivery or non-delivery through a shipping agent appointed by the delivery company. In these instances, our liability is limited to the worth of the products of which can be proven that they were not received by the client.